Bookd
Privatlivspolitik / Privacy Policy
Sidst opdateret: 17. april 2026
1. Hvem vi er
Bookd ("vi", "os") er en bookingplatform drevet af Bookd DK. Vi hjælper virksomheder med at automatisere leadhåndtering, booking og kundekommunikation.
Kontakt: [email protected]
2. Hvilke data vi indsamler
- Kontooplysninger: Navn, e-mail, telefonnummer, virksomhedsnavn.
- Lead-data: Kontaktoplysninger og beskeder fra leads modtaget via Facebook, Google og andre platforme.
- Booking-data: Dato, tid, varighed og ydelse for planlagte møder.
- Google Kalender-data (skrive-kun): Når du forbinder din Google Kalender, opretter, opdaterer og sletter Bookd kun de kalenderbegivenheder, som vores platform selv genererer fra bekræftede bookinger. Vi læser, henter, gemmer eller analyserer ikke eksisterende kalenderbegivenheder eller andet indhold fra din Google-konto.
3. Hvordan vi bruger Google-data
Bookd anmoder om adgang til Google Calendar Events (omfang: calendar.events) udelukkende for at:
- Oprette nye kalenderbegivenheder, når en booking bekræftes.
- Opdatere eller slette begivenheder, hvis en booking ændres eller aflyses.
Vi bruger ikke Google-data til reklame, profilering, videresalg eller andre formål end booking-funktionaliteten beskrevet ovenfor.
3a. Brug af kunstig intelligens (AI) og Google-data
Bookd bruger en tredjeparts AI-tjeneste til at generere tekstsvar på leads og beskeder fra kunder (f.eks. SMS, e-mail, Messenger).
Vi bekræfter udtrykkeligt, at:
- Google-brugerdata (herunder Google Kalender-begivenheder, kalenderindhold og OAuth-tokens) sendes aldrig til vores AI-tjeneste eller nogen anden AI-/ML-udbyder.
- Google-brugerdata bruges ikke til at udvikle, forbedre eller træne generaliserede eller ikke-personaliserede AI-/ML-modeller.
- AI-modellen modtager kun indhold, som brugeren selv har indtastet i Bookd (f.eks. ydelser, åbningstider, prisliste) samt beskeder sendt af leads — aldrig data fra Google API'er.
4. Hvordan vi bruger Meta-/Facebook-data
Bookd modtager leads fra din Facebook-side via Meta Lead Ads og Messenger-integration. Vi bruger disse data udelukkende til at:
- Importere leadoplysninger (navn, e-mail, telefon) som du har indsamlet via dine egne lead-formularer.
- Sende automatiserede booking-beskeder til dine leads via Messenger på dine vegne.
Vi bruger ikke Meta-data til reklame, profilering, videresalg eller andre formål end lead- og booking-funktionaliteten beskrevet ovenfor.
5. Opbevaring og sikkerhed
- Google OAuth-tokens krypteres med AES-256-GCM og opbevares i en sikker database med row-level security.
- Meta-tokens krypteres på samme måde og bruges kun til lead-import og beskedafsendelse.
- Tokens bruges kun til de beskrevne formål og fornyes automatisk.
- Al kommunikation foregår over HTTPS.
6. Deling af data og Google API Services User Data Policy (Limited Use)
Bookds brug og overførsel af information modtaget fra Google API'er til enhver anden app overholder Google API Services User Data Policy, herunder Limited Use-kravene.
Konkret betyder det, at Google-brugerdata:
- Kun bruges til at levere eller forbedre brugersynlige funktioner i Bookd (oprettelse/opdatering/sletning af kalenderbegivenheder for bookinger).
- Aldrig deles med tredjepart, undtagen vores EU-baserede infrastrukturudbydere, der opbevarer krypterede tokens på vores vegne. Disse udbydere har ikke adgang til selve kalenderindholdet.
- Aldrig overføres til vores AI-tjeneste eller andre AI-/ML-udbydere.
- Aldrig bruges til annoncering, profilering, kreditvurdering eller videresalg.
- Aldrig læses af mennesker hos Bookd, undtagen (a) med dit udtrykkelige samtykke til en specifik supportsag, (b) af sikkerheds- eller juridiske årsager, eller (c) i aggregeret/anonymiseret form.
Meta-data (leads og Messenger-beskeder) deles ikke med tredjepart, undtagen vores infrastrukturudbydere, hvor det er nødvendigt for lead- og booking-funktionaliteten, eller hvor det kræves ved lov.
7. Dine rettigheder
8. Cookies
Bookd bruger nødvendige cookies til autentificering og session-håndtering — de kan ikke slås fra.
Med dit samtykke bruger vi desuden marketing-cookies fra Meta (Facebook) Pixel til at måle effektiviteten af vores annoncer. Pixelen indlæses kun, hvis du klikker "Accepter alle" i cookie-banneret. Du kan ændre dit valg på forsiden ved at rydde dine browser-data for bookddash.dk.
9. Ændringer
Vi kan opdatere denne politik. Væsentlige ændringer meddeles via e-mail eller i appen.
English Version
1. Who We Are
Bookd ("we", "us") is a booking platform operated by Bookd DK. We help businesses automate lead management, scheduling, and customer communication.
Contact: [email protected]
2. Data We Collect
- Account information: Name, email, phone, business name.
- Lead data: Contact details and messages from leads received via Facebook, Google, and other platforms.
- Booking data: Date, time, duration, and service for scheduled meetings.
- Google Calendar data (write-only): When you connect your Google Calendar, Bookd only creates, updates, or deletes calendar events that our platform itself generates from confirmed bookings. We do not read, fetch, store, or analyze existing calendar events or any other content from your Google account.
3. How We Use Google Data
Bookd requests access to Google Calendar Events (scope: calendar.events) solely to:
- Create new calendar events when a booking is confirmed.
- Update or delete events when a booking is modified or cancelled.
We do not use Google data for advertising, profiling, resale, or any purpose beyond the booking functionality described above.
3a. AI Use and Google Data
Bookd uses a third-party AI service to generate text replies to leads and customer messages (e.g., SMS, email, Messenger).
We expressly confirm that:
- Google user data (including Google Calendar events, calendar contents, and OAuth tokens) is never sent to our AI service or any other AI/ML provider.
- Google user data is not used to develop, improve, or train generalized or non-personalized AI/ML models.
- The AI model only receives content the user has entered into Bookd themselves (e.g., services, opening hours, price list) and messages sent by leads — never data from Google APIs.
4. How We Use Meta/Facebook Data
Bookd receives leads from your Facebook Page via Meta Lead Ads and Messenger integration. We use this data solely to:
- Import lead information (name, email, phone) that you collected through your own lead forms.
- Send automated booking messages to your leads via Messenger on your behalf.
We do not use Meta data for advertising, profiling, resale, or any purpose beyond the lead and booking functionality described above.
5. Storage and Security
- Google OAuth tokens are encrypted with AES-256-GCM and stored in a secure database with row-level security.
- Meta tokens are encrypted in the same manner and used only for lead import and message delivery.
- Tokens are only used for the described purposes and are refreshed automatically.
- All communication occurs over HTTPS.
6. Data Sharing and Google API Services User Data Policy (Limited Use)
Bookd's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Concretely, this means Google user data is:
- Only used to provide or improve user-facing features in Bookd (creating, updating, or deleting calendar events for bookings).
- Never shared with third parties, except our EU-based infrastructure providers that store encrypted tokens on our behalf. These providers do not have access to the calendar content itself.
- Never transferred to our AI service or any other AI/ML provider.
- Never used for advertising, profiling, creditworthiness determinations, or resale.
- Never read by humans at Bookd, except (a) with your explicit consent for a specific support case, (b) for security or legal reasons, or (c) in aggregated/anonymized form.
Meta data (leads and Messenger messages) is not shared with third parties, except our infrastructure providers where necessary to provide the lead and booking functionality, or where required by law.
7. Your Rights
8. Cookies
Bookd uses essential cookies for authentication and session management — these cannot be disabled.
With your consent, we also use marketing cookies from Meta (Facebook) Pixel to measure the effectiveness of our advertising. The pixel is only loaded if you click "Accept all" in the cookie banner. You can change your choice on the homepage by clearing your browser data for bookddash.dk.
9. Changes
We may update this policy. Material changes will be communicated via email or in-app notification.