Servicevilkår / Terms of Service

Sidst opdateret: 11. april 2026

1. Aftalens parter

Disse servicevilkår ("Vilkårene") udgør en bindende aftale mellem Bookd DK ("Bookd", "vi", "os") og den fysiske eller juridiske person, der opretter en konto eller benytter Bookds tjenester ("Kunden", "du").

Ved at oprette en konto eller bruge tjenesten accepterer du disse Vilkår samt vores Privatlivspolitik.

Kontakt: [email protected]

2. Tjenesten

Bookd er en SaaS-platform til danske virksomheder, der automatiserer leadhåndtering, booking, kundekommunikation og marketingintegrationer. Tjenesten omfatter blandt andet:

Indsamling og håndtering af leads fra Meta (Facebook), Google og andre kilder.
Automatiseret AI-drevet opfølgning via SMS og Messenger.
Online booking-side og kalenderintegration med Google Calendar.
Caller-dashboard og kommissionsstyring til sælgere.
Rapportering, analytics og administration via et webdashboard.

3. Konto og registrering

Du skal være mindst 18 år og have ret til at indgå bindende aftaler på vegne af din virksomhed.
Du er ansvarlig for at oplyse korrekte og opdaterede kontooplysninger.
Du er ansvarlig for at beskytte dine login-oplysninger og for al aktivitet på din konto.
Bookd kan suspendere eller lukke konti, der bruges i strid med disse Vilkår eller gældende lov.

4. Brugerens forpligtelser

Du forpligter dig til at:

Bruge tjenesten i overensstemmelse med dansk og europæisk lovgivning, herunder GDPR og markedsføringsloven.
Indhente alle nødvendige samtykker fra dine egne leads og kunder, før du sender dem beskeder via Bookd.
Ikke bruge tjenesten til ulovligt indhold, spam, svindel, chikane eller krænkelse af tredjeparts rettigheder.
Ikke forsøge at omgå sikkerhedsmekanismer, reverse-engineere koden eller misbruge API'er ud over deres tiltænkte formål.
Selv opretholde de tredjepartskonti (Meta Business Manager, Google, Stripe m.fl.) du forbinder med Bookd.

5. Betaling og abonnement

Bookd udbydes som et abonnement med tilbagevendende betaling via vores betalingspartner Stripe.
Priser fremgår på bookddash.dk og kan ændres med varsel via e-mail eller i appen.
Betaling trækkes automatisk ved hver faktureringsperiode (typisk månedligt).
Manglende betaling kan medføre, at din konto fryses, indtil betaling er modtaget.
Refundering ydes som udgangspunkt ikke for delvist forbrugte perioder, medmindre andet følger af ufravigelig forbrugerlovgivning.

6. Opsigelse

Du kan opsige dit abonnement når som helst via Indstillinger > Faktura & abonnement, eller ved at kontakte os.
Opsigelse træder i kraft ved udgangen af den nuværende faktureringsperiode.
Bookd kan opsige aftalen med 30 dages varsel uden begrundelse, eller straks ved væsentlig misligholdelse.
Efter opsigelse beholder du adgang til at eksportere dine data i op til 30 dage, hvorefter data kan slettes.

7. Data og ejerskab

Du ejer dine data. Alle leads, kunder, beskeder og bookings du opretter eller importerer i Bookd, tilhører dig.
Bookd har en begrænset, ikke-eksklusiv licens til at behandle dine data udelukkende for at levere tjenesten til dig.
Bookd ejer al kode, design og immaterielle rettigheder til selve platformen.
Behandling af persondata sker som beskrevet i vores Privatlivspolitik.

8. Tredjepartsintegrationer

Bookd integrerer med tredjeparter, herunder Meta (Facebook), Google og Stripe, samt vores underleverandører til SMS, e-mail og AI. Disse tjenester har deres egne vilkår, og Bookd er ikke ansvarlig for ændringer, nedetid eller fejl hos tredjeparter. Du er selv ansvarlig for at overholde tredjeparters vilkår, når du forbinder dem med Bookd.

9. Tilgængelighed og ansvarsbegrænsning

Bookd tilstræber høj oppetid, men garanterer ikke uafbrudt eller fejlfri drift. Tjenesten leveres "som den er".
Bookd er ikke ansvarlig for indirekte tab, herunder tabt fortjeneste, mistede leads, driftsforstyrrelser, datatab eller goodwill-tab.
Bookds samlede ansvar er under alle omstændigheder begrænset til det beløb, du har betalt til Bookd inden for de seneste 12 måneder.
Intet i disse Vilkår begrænser ansvar, der ikke kan fraskrives efter gældende ret.

10. Ændringer af vilkårene

Bookd kan opdatere disse Vilkår. Væsentlige ændringer meddeles via e-mail eller i appen mindst 14 dage før ikrafttræden. Fortsat brug af tjenesten efter ændringerne træder i kraft udgør accept af de nye Vilkår.

11. Lovvalg og værneting

Disse Vilkår er underlagt dansk ret. Tvister, der ikke kan løses i mindelighed, afgøres ved Bookds hjemting i Danmark, medmindre ufravigelig forbrugerlovgivning fastsætter andet.

English Version

1. Parties

These Terms of Service ("Terms") form a binding agreement between Bookd DK ("Bookd", "we", "us") and the individual or entity that creates an account or uses Bookd's services ("Customer", "you").

By creating an account or using the service you accept these Terms and our Privacy Policy.

Contact: [email protected]

2. The Service

Bookd is a SaaS platform for Danish businesses that automates lead management, booking, customer communication, and marketing integrations. The service includes:

Capture and management of leads from Meta (Facebook), Google, and other sources.
Automated AI-driven follow-up via SMS and Messenger.
Online booking page and Google Calendar integration.
Caller dashboard and commission management for sales reps.
Reporting, analytics, and administration via a web dashboard.

3. Account and Registration

You must be at least 18 years old and authorized to enter into binding agreements on behalf of your business.
You are responsible for providing accurate and current account information.
You are responsible for safeguarding your credentials and for all activity on your account.
Bookd may suspend or terminate accounts used in violation of these Terms or applicable law.

4. User Obligations

You agree to:

Use the service in compliance with Danish and European law, including GDPR and the Danish Marketing Practices Act.
Obtain all required consents from your own leads and customers before sending them messages via Bookd.
Not use the service for illegal content, spam, fraud, harassment, or infringement of third-party rights.
Not attempt to circumvent security mechanisms, reverse-engineer the code, or misuse APIs beyond their intended purpose.
Maintain the third-party accounts (Meta Business Manager, Google, Stripe, etc.) you connect to Bookd.

5. Payment and Subscription

Bookd is offered as a subscription with recurring payment processed by our payment partner Stripe.
Prices are listed at bookddash.dk and may be changed with prior notice via email or in-app.
Payment is automatically charged at the start of each billing period (typically monthly).
Failure to pay may result in your account being frozen until payment is received.
Refunds are generally not provided for partially used billing periods, unless required by mandatory consumer law.

6. Cancellation

You may cancel your subscription at any time via Settings > Billing & subscription, or by contacting us.
Cancellation takes effect at the end of the current billing period.
Bookd may terminate the agreement with 30 days' notice without cause, or immediately upon material breach.
After termination you retain access to export your data for up to 30 days, after which the data may be deleted.

7. Data and Ownership

You own your data. All leads, customers, messages, and bookings you create or import in Bookd belong to you.
Bookd has a limited, non-exclusive license to process your data solely to deliver the service to you.
Bookd owns all code, design, and intellectual property rights in the platform itself.
Personal data is processed as described in our Privacy Policy.

8. Third-Party Integrations

Bookd integrates with third parties including Meta (Facebook), Google, and Stripe, as well as our subprocessors for SMS, email, and AI. These services have their own terms, and Bookd is not responsible for changes, downtime, or errors at third parties. You are responsible for complying with third-party terms when you connect them to Bookd.

9. Availability and Limitation of Liability

Bookd aims for high uptime but does not guarantee uninterrupted or error-free operation. The service is provided "as is".
Bookd is not liable for indirect losses, including lost profits, lost leads, business interruption, data loss, or loss of goodwill.
Bookd's total liability is in any event limited to the amount you have paid to Bookd in the preceding 12 months.
Nothing in these Terms limits liability that cannot be excluded under applicable law.

10. Changes to the Terms

Bookd may update these Terms. Material changes will be communicated via email or in-app at least 14 days before they take effect. Continued use of the service after the changes take effect constitutes acceptance of the new Terms.

11. Governing Law and Jurisdiction

These Terms are governed by Danish law. Disputes that cannot be settled amicably will be decided by the courts of Bookd's registered venue in Denmark, unless mandatory consumer law provides otherwise.

Bookd DK · CVR: 46397096 · [email protected] · bookddash.dk · Privatlivspolitik